Development of an innovative technology platform for the management of tax procedures

The project

Dividend Refund has developed a technology platform that automates the management of procedures to reclaim withholding tax on investors' dividends. The platform combines artificial intelligence to classify and validate documentation, document traceability with qualified timestamps, and automatic monitoring of regulatory changes in different countries.

Objectives

• Reduce manual work and errors in the preparation of tax files.
• Ensure the integrity and traceability of every document throughout the procedure.
• Detect in good time the regulatory changes affecting each procedure.
• Protect client data with recognised security standards.

Scope

R&D project carried out in Madrid, in the field of the digitalisation of tax and financial services.

Project details

• Duration: April 2024 to September 2026
• Total investment: €241,259
• European Union grant: €87,188

Project co-financed by the European Union through the European Regional Development Fund (ERDF), under the Spain Multi-regional Programme 2021-2027, with the support of CDTI, Ministry of Science, Innovation and Universities.

Feel Europe

Results

• Automatic classification of documentation with artificial intelligence, in production.
• Pilot with the operations team on their real workflow: 504 documents reviewed.
• Document traceability through qualified timestamps under the eIDAS Regulation.
• Automatic monitoring of 100 regulatory sources.
• Conversational assistant with artificial intelligence to answer investor queries.
• The platform has been developed under an information security and privacy management system certified to ISO 27001 and ISO 27701.